3CX is a global company providing a robust phone solution for Fortune 500 companies to small businesses.
As a 3CX Partner, Valley View Microsystems provides sales, installation, support and training to local businesses in the Minneapolis, St. Paul and surrounding communities.
Here are some of the main advantages to implementing a 3CX solution:
We usually see clients monthly phone expenses significantly decrease, often times by 50%.
New technology provides many options for employees to improve efficiency and enhance customer service.
3CX is a cloud-based product with no PBX or hardware to purchase, maintain or support. Employees can access the system most anywhere with the ability to have a phone at home or other remote locations. Dedicated phones are not required since 3CX has a free cell phone and soft phone application for computers/laptops which allows users to perform most functions easily.
3CX integrates with many popular applications such as Microsoft Teams and CRM packages such as Salesforce.
Each client’s phone needs are unique and we custom configure the system to meet their exact needs. Incoming calls can go directly to a receptionist or roll to multiple employees. Auto attendant can be used with dial by name or direct dial with assigned DID’s for each employee, or a combination of all. Voicemail to email is a standard feature including viewable text of the voicemail message. SMS can be setup for various campaigns and employees have the option to receives text messages sent directly to their DID numbers, plus so many more features available.
All current phone numbers can be kept and ported over to your new 3CX solution. Existing scripts can be transferred and there is no interruption of service making for a smooth easy migration.
3CX integrates seamlessly into your network and requires little support with a user-friendly management console that you can administer.. Training is provided so that your employees understand the most commonly used features. It is nice to know if you have questions, modifications, additional training or support that Valley View Microsystems is local to take care any of your needs.
Please contact us with any questions or to obtain a free quote to compare costs and features.